Shipping Policy

At Casablanca Homeware & Gifts, we aim to deliver your order quickly and securely. Please read our shipping terms below:

1. Processing Times

• Orders are processed within 1–2 business days after payment is received.

• Orders placed on weekends, or public holidays will be processed the next business day.

2. Shipping Methods & Costs

• We ship using trusted carriers such as Australia Post, Sendle, or couriers.

• Shipping costs are calculated at checkout based on weight, size, and destination.

• Free shipping offers (if available) will be clearly stated on the product or checkout page.

3. Delivery Times

• Standard delivery within Australia usually takes 3–7 business days.

• Express options may be available for an additional fee.

• Delivery times are estimates only and may vary due to factors beyond our control (e.g. carrier delays, weather, peak periods).

4. Tracking

• A tracking number will be provided once your order has been dispatched.

• You can use this to monitor your delivery directly with the carrier.

5. Responsibility for Deliveries

• Once an order is handed to the carrier, we are not responsible for delays, loss, or damage during transit.

• If an item is lost or damaged, we will assist you in lodging a claim with the carrier.

6. International Shipping

• At this time, we do offer international shipping.

• International customers are responsible for any customs duties, taxes, or import fees charged by their country.

7. Incorrect Addresses

• Please ensure your shipping address is correct at checkout.

• We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.