Refund policy

At Casablanca Homeware & Gifts, we are committed to providing high-quality products. Please read our refund and returns policy carefully:

1. No Change of Mind Refunds or Exchanges
   We do not offer refunds or exchanges if you change your mind, select the wrong product, or no longer need the item.

2. Faulty or Defective Products
   If your item has a manufacturing fault or defect, you are entitled to a replacement, repair, or refund in line with your rights under the Australian Consumer Law.

3. Conditions for Claims

• Claims must be made within 7 days of purchase.

• Proof of purchase (receipt or order confirmation) is required.

• The item must not be damaged due to misuse, neglect, or normal wear and tear.

1. Process for Returns

• Please contact us at casablancagifts@outlook.com with details and photos of the issue.

• If approved, the item must be returned to us for assessment.

• For genuine faults, we will cover the cost of return shipping or provide a replacement at no extra charge.

1. Exclusions
   This policy does not cover:

• Normal wear and tear

• Misuse or accidental damage

• Products used in a manner not intended